Organizations use business metrics to measure performance over time and monitor their progress toward achieving key goals.
Learn more about the types of data and information organizations collect when tracking performance.
What are business metrics?
Business metrics are ratios used to measure the performance of an organization.
Financial metrics are derived from accounting measures to help management, shareholders, and key stakeholders assess a company’s financial health at a given point in time and monitor improvement or decline in health over a period of time.
Non-financial measures may focus on other aspects such as customer loyalty, process effectiveness or employee satisfaction.