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Rentention Rate
Retention rate is a measure of how well a company, organization, or service is able to retain its customers or members over a given period of time. It is typically expressed as a percentage and can be calculated by dividing the number of customers...
Churn rate – what the hell is this?
Churn rate, also known as customer churn, is a measure of the number of customers who stop doing business with a company over a given time period. It is typically expressed as a percentage of the total number of customers at the beginning of the...