Retention rate is a metric that measures the percentage of customers or employees who continue to use a product or service or remain with a company over a specific period of time. It is a key indicator of customer satisfaction and employee loyalty. A high retention rate indicates that customers or employees are happy with […]
Churn rate is a metric used to measure the rate at which customers stop doing business with a company. It is often expressed as a percentage of the total number of customers at the beginning of a period (such as a month or quarter) compared to the number of customers who left during that period. […]